Senior Product Manager

SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. The Senior Product Manager will lead complex, cross-functional Customer Experience initiatives from research through launch and post-launch analysis, while setting strategy, driving commercial outcomes, improving product practices, and mentoring junior product managers.

Responsibilities:

• Provides strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment
• Leads comprehensive user and market research to inform product strategy, validating insights through data analysis and customer and stakeholder interviews
• Sets vision and strategic goals for complex projects, defines the experience architecture and desired outcomes across multiple user journeys, and adapts plans and documentation as business needs change
• Owns commercial outcomes for the customer experience — connecting the product roadmap to financial goals and margin, and balancing customer acquisition cost against lifetime value
• Drives conversion optimization across the funnel, including checkout friction, search relevance, and personalization
• Translates Amplitude (or similar) analytics, behavioral data, and continuous A/B test results into actionable roadmap decisions
• Partners with engineering on platform direction, including modern headless architecture, robust APIs, and enterprise commerce capabilities
• Identifies and prioritizes opportunities to apply AI and machine learning — such as dynamic pricing, smart search, and recommendation engines
• Owns and oversees the product backlog, requirements, and user stories across multiple projects, and improves the team’s documentation and delivery practices
• Builds product documentation within JIRA and runs scrum ceremonies including sprint planning and sprint review
• Leads UAT planning and execution and is ultimately responsible for testing and approval of implementation, ensuring stable, scalable delivery ahead of high-traffic peak seasons
• Establishes project KPIs, develops A/B test and staged rollout plans, builds performance monitoring plans, and performs post-launch analysis to determine success and surface new opportunities
• Communicates complex insights and outcomes to senior stakeholders, mentors and trains junior product managers, and influences and improves work across departments

Requirements:

• • Bachelor's degree in Business, STEM, or a related field
• • 7+ years of product experience, with 5+ years serving in a similar role on a Product/Customer Experience Team
• • 2+ years of e-commerce industry experience
• • A track record of independently leading large, complex, cross-functional initiatives end to end
• • Strong data fluency, with the ability to turn Amplitude analytics, behavioral data, and A/B test results into roadmap decisions
• • Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans
• • Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies
• • Proven leadership and mentorship skills, with a tendency to invest in colleagues and team growth and improve the effectiveness of others
• • Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions
• • Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments
• • The ability to multi-task, reprioritize, and actively manage project timelines and deliverables
• • Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations)
• This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
• This position requires travel to our headquarters in Melville, NY X times per year for internal meetings and team building activities
• Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET with flexibility
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
• • Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L
• • Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines
• • Hands-on data querying with BigQuery or SQL
• • Experience with design and prototyping tools (Figma is a plus)