Customer Success Manager

MotaWord is a global language services and technology company providing translation, localization, interpretation, and language technology. The Customer Success Manager will own client relationships, communicate with international customers, solve problems, demonstrate the platform, and identify opportunities for account growth while working across customer success, account management, and sales.

Responsibilities:

• Own client relationships. Understand our clients, their businesses, and what they need from MotaWord, and become someone they know they can rely on
• Communicate with clients. Handle emails, live chat, calls, meetings, and demos clearly, professionally, and naturally
• Solve problems. Take ownership of client questions and issues, coordinate with the right teams, and see them through to resolution
• Identify opportunities. Recognize when a client could benefit from additional MotaWord services and confidently start that conversation
• Demonstrate our platform. Give clear and engaging demos to prospective and existing clients
• Work with technology and data. Use our CRM, communication tools, AI, automation, analytics, and MotaWord's platform as part of your daily work
• Represent the voice of the client. Share client feedback, needs, and recurring pain points with the rest of the company

Requirements:

• You have flawless written and spoken English and can communicate confidently with international clients
• You have previous experience in a customer-facing role, such as Customer Success, Account Management, Client Services, or B2B Sales
• You have hands-on experience using a CRM platform and understand the importance of keeping client information, interactions, and opportunities organized
• You have excellent communication and interpersonal skills and can adapt your communication style to different clients and situations
• You have strong commercial awareness and sales skills. You can identify an opportunity, understand a client's needs, present the right solution, and confidently ask for their business
• You are comfortable speaking with clients on calls and video meetings and presenting or demonstrating a product or service
• You have strong problem-solving and ownership skills. You can investigate an issue, make decisions, coordinate with others, and follow through
• You are comfortable working independently in a fast-paced, remote environment and managing multiple client conversations and priorities at once
• You are tech-savvy and comfortable learning and using new software, AI tools, automation, and digital platforms
• You have a higher education degree. It does not need to be in translation or localization
• You do not need to be based in the United States; however, you will be expected to work according to the GMT-4 time zone
• Speaking additional languages is a strong advantage
• Experience in SaaS, localization, translation, or another B2B technology/service environment is a plus