Business Analyst III

CareSource is seeking a Business Analyst III to bridge business needs and technology solutions within the organization. The role leads requirements gathering and documentation for complex projects, collaborates with cross-functional stakeholders, supports project delivery, improves business processes, and mentors junior analysts.

Responsibilities:

• Lead collaboration efforts with stakeholders to identify business needs, gather requirements, and document actionable insights that align with organizational goals
• Review project artifacts, including Business Cases and contracts, to ensure alignment with business objectives and requirements
• Facilitate requirements elicitation sessions and participate in Feature refinement sessions to gather and document comprehensive requirements
• Create, maintain, and align Features in ADO, ensuring proper tracking and organization through Parent/Child relationships and related links
• Develop supporting diagrams, such as process flows and context diagrams, and assist the Business Owner with current or future state process flows
• Ensure smooth transition and alignment with the Product Owner for features that are refinement ready
• Utilize advanced modeling techniques to facilitate the elicitation and gathering of requirements for complex projects, ensuring thorough documentation and traceability
• Recommend process improvement solutions that increase efficiency, reduce costs, and improve service delivery
• Provide guidance and mentorship to junior analysts, fostering a culture of continuous improvement and knowledge sharing within the team
• Work closely with IT, product owners, business stakeholders, and other departments to ensure clear alignment and understanding of requirements, facilitating communication and collaboration across teams
• Take action on insights from dashboard and metric analysis to correct data and optimize business processes
• Provide input on project status reports related to requirements and change control to the Program/Project Manager
• Partner with Program/Project Manager to deliver Epics and Features to meet milestone dates
• Partner with BA IV, Product Owner, BA Manager, and/or Program/Project Manager in resolving escalated items and escalate issues, risks, or blocked features
• Prepare and present comprehensive reports, including findings, recommendations, and progress updates, to senior leadership and stakeholders as requested
• Perform any other job duties as requested

Requirements:

• Bachelor's degree or equivalent years of relevant experience is required
• A minimum of five (5) years of experience in requirements management is required
• Strong analytical skills
• Track record of successful requirements delivery
• Ability to influence stakeholders at all levels
• Proficient in Microsoft Office tools, including Outlook, Excel, Word, and Visio
• Demonstrates applicable practical and experiential knowledge
• Demonstrates fundamental awareness and understanding of basic business analysis skills and knowledge
• Knowledge of IT development cycle and Agile Framework
• Thorough understanding of business analysis principles, process, and applications/elicitation tools used for managing requirements
• Thorough understanding of a project lifecycle, including processes, techniques and tools
• Strong interpersonal and proven ability to establish effective working relationships with stakeholders at all levels
• Excellent written and verbal communication skills
• Ability to work independently and within a team environment
• Effective listening and critical thinking skills
• Effective problem-solving skills with attention to detail
• Time management skills, ability to develop, prioritize and accomplish goals with a sense of urgency
• Ability to multi-task and remain flexible during organizational and/or business changes
• Customer service oriented
• General office environment; may be required to sit or stand for extended periods of time
• Master's degree is preferred
• Healthcare delivery and/or payer industry experience is preferred
• Experience working with Azure DevOps, Service Now, JIRA, Modern Requirements, or equivalent suite of business requirements management tools and software development processes, including hybrid/agile, is preferred
• Familiarity of the healthcare payer industry and knowledge of Medicaid, Medicare, and Marketplace is preferred
• Familiarity of the healthcare payer industry and knowledge of Mergers and Acquisitions is preferred
• IIBA, Six Sigma, ITIL, and/or Agile, Lean, SAFe Certifications preferred