IAM Business Analyst

Blue Bridge People is seeking an experienced Business Analyst to support an Identity and Access Management (IAM) program and identity modernization initiatives. The role partners with engineering, operations, and business stakeholders to assess identity capabilities, document processes, identify gaps, and recommend improvements to identity governance, access controls, and lifecycle management.

Responsibilities:

• Evaluate existing identity processes and solutions to validate that they operate as intended and meet business objectives
• Analyze account provisioning and identity lifecycle workflows, identifying failures, control gaps, and opportunities to improve visibility into successful outcomes
• Gather, document, and validate current-state processes, including account requests, creation, access assignment, and ongoing lifecycle management
• Assess identity data quality and process maturity to determine readiness for role mining, role engineering, and role-based access initiatives
• Investigate recurring operational issues, identify root causes, and recommend improvements that reduce manual work and support incidents
• Facilitate discussions with technical teams and business users to understand underlying needs, evaluate alternatives, and clarify the impact of proposed changes
• Define future-state processes, business requirements, and use cases that support identity governance and modernization
• Identify opportunities for automation and improvements to access controls, password management, and governance
• Translate findings into actionable recommendations, prioritized deliverables, and implementation plans in partnership with technical teams
• Maintain accurate process maps and requirements documentation across multiple identity-related initiatives

Requirements:

• Demonstrated experience working as a Business Analyst on IAM projects or within an IAM program
• Strong understanding of identity processes, account provisioning, access management, and identity lifecycle management
• Proven ability to evaluate process effectiveness, investigate root causes, and recommend improvements
• Strong requirements gathering, process mapping, gap analysis, and documentation skills
• Ability to lead conversations with business and technical stakeholders, ask probing questions, and constructively challenge assumptions
• Sufficient technical understanding to engage effectively with IAM engineering and operations teams
• Ability to work independently, take ownership of deliverables, and produce meaningful progress with limited oversight
• Strong communication, organization, and stakeholder management skills
• Identity Governance and Administration (IGA)
• Role-based access control (RBAC), role mining, or role engineering
• Identity maturity assessments and identity data quality analysis
• HR-driven provisioning and enterprise directory services
• IAM modernization, operational automation, and process improvement