Product Analyst / Business Analyst (Home Care Domain Expert)

Elite Home Healthcare is seeking a Product Analyst / Business Analyst with home care expertise to connect caregiving operations with software development. The role defines and prioritizes product requirements, supports users and sales, and coordinates software development and rollout.

Responsibilities:

• Translate Field Experience into Features: Use your knowledge of home care operations to define, document, and prioritize user-friendly software features and requirements for our engineering team
• Manage the Product Backlog: Maintain and organize the list of software enhancements, updates, and defect fixes for the development team
• Bridge Communication: Work closely with software developers to ensure they understand the daily realities of home health workers, resulting in practical, efficient applications
• Create Support Materials: Write clear, accessible User Guides and Implementation Guides to help agencies adopt our software
• Support the Sales Team: Act as the product Subject Matter Expert (SME) during pre- and post-sales activities to help potential clients understand the value of our solution
• Process Improvement: Collaborate with active business users to understand their current workflows, suggest improvements, and design new software features that solve their pain points
• Project Coordination: Oversee the development lifecycle and provide basic project coordination from initial feature design through post-production rollout

Requirements:

• Minimum of 2-3 years of professional experience within a Home Health, Personal Care, or Home-Based Care Agency
• First-hand experience in roles such as Home Health Aide (HHA), Care Coordinator, Scheduler, Billing Specialist, or multi-department agency operations
• Deep, practical understanding of home health business processes, caregiver workflows, and industry challenges
• Prior experience using Home Health Software/EMR platforms (e.g., AlayaCare, HHAeXchange, Homecare Homebase, KanTime)
• Previous exposure to software development environments, Agile/Scrum methodologies, Business Analysis, or Project Management
• Bachelor's degree in a healthcare, business, or related field is preferred
• equivalent hands-on agency management experience is highly valued