Site Reliability Engineer

Origami Risk provides integrated SaaS solutions for organizations across the risk and insurance ecosystem. The Site Reliability Engineer leads post-incident investigations, identifies root causes and preventive strategies, improves time to resolution, and advances platform reliability and scalability. The role also develops observability dashboards and automation, troubleshoots client performance challenges, and collaborates with Cloud Operations, SRE, Engineering, and business teams.

Responsibilities:

• Leads post-incident investigations for the Site Reliability team
• Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies
• Drafts clear and insightful RCAs for customer delivery
• Cross trains colleagues on how to best leverage observability tools during incident and performance investigations
• Provides visibility to all stakeholders throughout the entire Site Reliability process
• Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability
• Develops client-focused dashboards/alerts to proactively identify performance challenges
• Monitors and continuously improves our time to resolution metrics
• Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations
• Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns
• Contributes to the development of automation tools to streamline incident response
• Works proactively to prevent incidents and reduce their impact on our platform
• Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms
• Other duties as assigned

Requirements:

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• 5+ years of proven experience in a Site Reliability Engineering role
• Strong knowledge of SRE best practices and incident management protocols
• Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
• Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
• Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
• Excellent problem-solving skills and a data-driven approach to incident analysis
• Prior experience operating within a Public Cloud environment (AWS strongly preferred)
• Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges
• Solid knowledge of SaaS operations
• Ability to succeed when facing ambiguity and differing levels of operational maturation
• Advanced written and verbal communication skills
• Windows and SQL-server troubleshooting skills preferred
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines preferred
• Experience working in an Infrastructure as a Code (IaC) environment preferred