Product Operations Manager

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. The Product Operations Manager connects customers and cross-functional teams, building processes, tools, data pipelines, and automations to improve product feedback, reliability, release governance, planning, and launches.

Responsibilities:

• Build customer feedback channels and usage and satisfaction measures (feature-usage telemetry, NPS/CSAT), and turn that data into roadmap input
• Build dashboards for exec, support, and engineering, with automated self-checks so they stay accurate without manual audits
• Own the bug database, including intake, triage, severity levels, resolution targets, and a regular review cadence. Drive the top customer-impacting issues to resolution
• Define and ship in-product quality-of-service measures (load delays, timeouts, crashes, failed logins), and work with InfraSec to plan STIG, POA&M, and security fixes into the roadmap
• Define entry and exit criteria, sign-off owners, and rollback triggers for Pilot, Early Access, and General Availability. Own feature flags, rollback procedures, and release notes
• Keep one shared view of what is shipping, to whom, and when, and report it weekly in CR OpSync. Bring InfraSec in early on high-side and ATO impacts, and produce enablement materials for Sales and Customer Relations
• Run clean operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion. Define how customer issues are weighed against new feature work, and who communicates when something breaks or ships
• Measure how well we execute using resolution time, escape rate, regression rate, and mean time to recovery (MTTR)
• Facilitate quarterly planning, roadmap alignment, and cross-team dependencies
• Work with Product Marketing and GTM leadership to run launches and Early Access and beta programs, and make it clear to everyone at Onebrief what Product is working on, why it matters, and how it's going
• Discover, build, connect, communicate. Find what already exists and who to involve. Build the process or tool only if needed. Connect it to other teams and tools so it isn't a silo. Then record a walkthrough and share it
• Build with AI. Design and maintain AI agents and automations for tasks like PRD drafting, release note checks, dashboard checks, and data grooming. Document custom builds in the ProdOps GitHub repo instead of building them ad hoc
• Be the "PM of PMs." Reinforce simple, consistent practices so teams hit milestones and keep quality high
• Turn signals into decisions. Make sure feedback and telemetry become roadmap and backlog changes
• Work across the org. Partner closely with Engineering, Infra, Quality, InfraSec, Customer Relations, and Product Marketing. Be the one place the org can see release, reliability, and feedback status

Requirements:

• You must have an active SECRET clearance or higher
• You mix good judgment with strong follow-through, and you balance user empathy with data
• You care about building tools that work in real, time-sensitive situations
• You are comfortable setting up structure when things are unclear, and you can hold your ground when a process needs to be enforced
• process design
• data analysis
• technical program management
• AI and automation
• user research
• cross-functional leadership
• Bachelor's degree or equivalent experience
• 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS
• Active SECRET clearance or higher
• A track record of building 0→1 processes and scaling them
• Strong data skills: you can pull, analyze, and present data (SQL or similar, dashboards, product analytics)
• Hands-on AI experience: you have built or used prompts, agents, and automations to improve real workflows
• Working knowledge of release practices: feature flags, staged rollouts, rollback, and release notes
• Experience with bug tracking and triage, including severity levels and resolution targets
• Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools
• Experience running launches, early access or beta programs, and customer feedback loops
• Clear written and verbal communication, including recorded walkthroughs and documentation
• Military, government, or national security experience
• Familiarity with STIGs, POA&Ms, ATO, and secure or air-gapped deployments
• Experience with product telemetry, observability, or quality-of-service measures
• Experience with MCP, API integrations, or scripting to automate workflows
• Experience with tool migrations (for example, moving to Atlassian) while keeping processes intact
• Experience working with multiple teams to set one standard process