Director, Project Management

Bidgely is a Vertical AI company serving the utility industry through its UtilityAI Platform, which provides energy analytics and intelligence. The Director, Project Management leads strategic customer engagements from onboarding through launch, manages executive stakeholder relationships and cross-functional delivery teams, and owns project financials. The role also manages portfolio reporting, KPIs, forecasting, implementation methodology, and internal improvement initiatives for Customer Onboarding.

Responsibilities:

• Own delivery outcomes for Bidgely's most strategic, complex, and highest-ACV customer engagements, serving as the senior program owner from Onboarding through Launch
• Lead executive steering committees and senior stakeholder relationships, serving as the primary point of escalation and trusted advisor for the customer's leadership team
• Manage cross-functional delivery teams spanning Engineering, Product, Delivery, and Sales to ensure on-time, on-budget delivery
• Apply strong functional and customer management skills to translate business requirements into implementation plans and solution design decisions
• Oversee project financials — including cost tracking, budget, and margin — for assigned strategic engagements
• Represent Bidgely in executive business reviews and strategic account sales presentations
• Contribute to contract reviews, statements of work, and proposals for the largest and most complex deals
• Own portfolio-level reporting and forecasting intelligence — delivery timelines, revenue and margin trends, and resourcing — partnering with the VP of Customer Onboarding on portfolio-level financial planning
• Define and report portfolio-level KPIs — implementation timelines, delivery quality, and team efficiency — to executive leadership on a regular cadence
• Monitor customer sentiment and health through and beyond onboarding to ensure strong post-launch outcomes and support renewal and expansion
• Own and continuously improve Bidgely's implementation methodology, tooling, and training curriculum
• Own program management of cross-functional improvement initiatives as it relates to implementation success and quality
• Partner with Sales leadership on deal structuring and scoping for strategic pursuits
• Contribute to proposals and statements of work for new and expanding strategic engagements

Requirements:

• 1. 10-15 years of program or project management experience at a SaaS company, with a track record leading the most strategic, complex, high-touch enterprise engagements
• 1. Prior experience at a utility, a utility software/technology company, or a consulting firm serving utility clients
• 1. Demonstrated experience leading executive steering committees and senior stakeholder relationships on complex, multi-workstream programs
• 1. Strong functional and customer management skills, with experience translating business requirements into implementation and solution design decisions
• 1. Experience managing cross-functional teams across Engineering, Product, Delivery, and Sales
• 1. Experience owning project financials — budget, margin, and cost tracking — for large enterprise engagements
• 1. Experience building and maintaining portfolio-level reporting, KPIs, and forecasting models
• 1. Experience driving large internal programs end-to-end including change management and employee adoption
• 1. Experience with Agile software development methodologies and cloud-based B2B implementations
• 1. Excellent written and verbal communication skills, with strong executive presence
• 1. Highly organized, collaborative, and proactive, with a customer-first mentality
• PMP certification
• Remote within the US with up to 30% travel
• MBA preferred
• Passion for or experience within the energy or energy efficiency sector