Business Operations Analyst

PowerSchool is a global leader in cloud-based K-12 education software serving the broader education ecosystem. The Business Operations Analyst acts as a liaison between business stakeholders and technical teams, translating business needs into requirements, optimizing processes, supporting enterprise system enhancements, and enabling effective system use.

Responsibilities:

• Partner with business stakeholders to elicit, analyze, and document business and functional requirements
• Translate business needs into clear system requirements, user stories, workflows, and acceptance criteria
• Analyze existing business processes and systems to identify gaps, inefficiencies, and opportunities for improvement
• Collaborate with architects, developers, and product owners to design, configure, and implement system solutions
• Support end-to-end system lifecycle activities, including planning, testing, deployment, and post-implementation support
• Facilitate workshops, interviews, and working sessions to align stakeholders on requirements and solution design
• Develop and maintain documentation and artifacts such as Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), and process maps and data flow diagrams
• Coordinate and support User Acceptance Testing (UAT), including test case development and defect triage
• Ensure solutions align with enterprise standards, data governance, and security policies
• Act as a change agent by supporting training, documentation, and user adoption efforts
• Monitor solution performance and recommend system enhancements based on business feedback and metrics

Requirements:

• 2–5 years of experience as a Business Analyst, Business Systems Analyst, or in a similar role
• Experience with enterprise platforms such as CRM/Salesforce, ERP, HRIS, or data/reporting systems
• Strong experience gathering, analyzing, and documenting business and system requirements
• Working knowledge of SDLC, Agile, and/or SAFe methodologies
• Ability to translate complex technical concepts into business-friendly language (and vice versa)
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills
• Proven ability to manage multiple priorities and stakeholders effectively
• Familiarity with tools such as Jira, Confluence, Azure DevOps, ServiceNow, Visio, or Lucid
• Experience with process modeling (e.g., BPMN), data analysis, or system integrations/APIs
• Agile certifications (e.g., CSM, SAFe Agilist) or business analysis certifications (e.g., CBAP, CCBA)