Customer Enablement Program Manager

Tudip Technologies is seeking a US-based Customer Enablement Architect to help enterprise organizations build the skills needed to accelerate technology adoption, business transformation, and measurable outcomes. The role owns the commercial success of training and enablement offerings, develops customized learning plans, leads customer training programs, and partners with cross-functional teams to drive adoption, retention, expansion, and revenue growth.

Responsibilities:

• Drive the commercial success of the company's learning and enablement offerings across enterprise accounts within the assigned Americas Business Unit
• Partner with Sales and Customer Success teams to position learning and enablement as key drivers of customer adoption, renewal, and expansion
• Translate customer business objectives into tailored enablement programs that accelerate transformation and deliver measurable ROI
• Lead the end-to-end lifecycle of customer training programs—from discovery and needs assessment through solution design, execution, and post-program analysis
• Conduct learning diagnostics to identify skill gaps, adoption challenges, and organizational barriers, using data to develop effective training strategies
• Deliver high-quality blended learning experiences, including virtual, classroom, and on-demand programs, that achieve measurable customer outcomes
• Track and report enablement success metrics, including adoption, customer engagement, renewal influence, and revenue impact
• Mentor colleagues across the Learning & Enablement organization by sharing best practices and driving excellence in customer engagement

Requirements:

• Proven track record of selling and implementing learning and enablement solutions for enterprise customers, ideally within the software, cloud, data, AI, or technology sector
• Strong understanding of the Americas enterprise market, industry verticals, and cultural nuances that influence customer engagement and training adoption
• Strong background in program management, enablement strategy, learning and development, and enterprise training design
• Demonstrated ability to influence executive stakeholders and secure buy-in for training and enablement as critical components of digital transformation and business ROI
• Excellent communication, relationship-building, stakeholder management, and consultative sales skills
• Fluency in English with the ability to communicate effectively with executive and technical audiences
• Results-driven mindset with the ability to balance customer satisfaction, business outcomes, and revenue objectives
• Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer challenges
• Proven ability to identify regional whitespace and develop scalable enablement frameworks that can influence and benefit the broader organization