Sales Development Representative - GPU as a Service (GPUaaS)

Rackspace Technology is a multicloud solutions provider that delivers end-to-end application, data, security and infrastructure solutions. The GPUaaS Sales Development Representative identifies, engages, qualifies and develops prospective customers for GPU as a Service, creating high-quality sales opportunities for acquisition and new pursuits sellers. The role also owns initial discovery, Salesforce data quality, opportunity handoffs and early-stage pipeline development.

Responsibilities:

• Generate new GPUaaS demand through outbound calling, email, LinkedIn/social outreach, targeted campaigns, events, partner-supplied leads and other approved prospecting motions
• Respond rapidly to inbound GPUaaS inquiries and campaign responses; research the account and determine whether the prospect fits the target customer and workload profile
• Conduct first-level discovery to understand the customer use case, business problem, AI/HPC workload, current environment, expected GPU demand, timing, geography/data residency, buying process and urgency
• Identify and engage the relevant buying group, including AI/ML leaders, infrastructure/platform leaders, CTO/CIO organizations, engineering, procurement and other technical or economic stakeholders
• Qualify opportunities using the GPUaaS qualification framework. At minimum capture: use case/workload; GPU or accelerator preference where known; estimated GPU/cluster requirement; deployment timing; geography; term/consumption expectation; budget/economic context; decision process; incumbent/competitive environment; and next agreed customer action
• Disqualify or nurture opportunities that do not meet minimum criteria rather than passing low-quality leads to quota-carrying sellers
• Create and maintain leads, contacts, accounts and opportunities in Salesforce with complete activity history, source/attribution, qualification fields, next step, next-step date and supporting notes
• Own Salesforce hygiene for SDR-created records, including duplicate prevention, correct campaign/source attribution, accurate stages/status, contact roles and timely closure or recycle of stale leads
• Prepare a concise written handoff and schedule a live handoff when appropriate to the GPUaaS Acquisition / New Pursuits seller. Remain engaged until the seller accepts or rejects the opportunity and document the disposition
• Support seller follow-up on early-stage opportunities through research, additional contacts, meeting coordination, stakeholder mapping and targeted outreach as requested
• Build target-account and contact lists in partnership with Sales, Marketing, AMD/NVIDIA business development and channel/technology partners; execute account-based prospecting plays against priority segments and named accounts
• Use conversion, rejection and win/loss feedback to continuously improve messaging, qualification standards, target profiles and campaign effectiveness
• Participate in weekly pipeline and lead inspection, providing transparent reporting on activity, qualification status, handoffs, aging, conversion and blockers

Requirements:

• • Individual contributor role; no people-management responsibility
• • Operates at a high activity cadence while maintaining a high qualification standard and strong commercial judgment
• • Works independently within defined target-account, campaign and qualification frameworks and escalates complex technical or commercial questions to the appropriate GPUaaS specialist
• • Partners tightly with GPUaaS Acquisition Sales, Business Development, Marketing, Partner/Alliance teams, Sales Engineering and Sales Operations
• • Balances speed with quality: an opportunity is not considered successful simply because a meeting is scheduled; it must contain sufficient evidence to justify seller investment
• • An SDR-qualified opportunity should provide enough evidence for a New Pursuits seller to make an informed decision to invest pursuit resources. The SDR is expected to establish, to the extent reasonably available during initial discovery:
• • Customer problem and AI, inference, training, HPC or accelerated-compute workload/use case
• • Current environment and reason the customer is considering an external GPUaaS provider
• • GPU technology preference or requirement (for example AMD or NVIDIA) when known; workload/software dependencies and approximate scale
• • Expected timing, deployment geography and material capacity requirements
• • Business sponsor, technical buyer and other known decision participants
• • Budget/economic context, procurement path and competitive alternatives where discoverable
• • Clear customer-confirmed next step and date
• • Working knowledge of GPUaaS, accelerated computing and common AI/ML workload patterns, with the ability to conduct credible first-level discovery without positioning the SDR as a solution architect
• • Working understanding of the GPU ecosystem, including AMD, NVIDIA, OEMs, cloud/GPU infrastructure providers and relevant channel/technology partners
• • Understanding of B2B technology prospecting, lead qualification, account research, buying committees, pipeline stages and opportunity handoff practices
• • Working knowledge of Salesforce lead/contact/account/opportunity management and the importance of clean source attribution, next steps, stages and activity history
• • Ability to understand basic commercial concepts such as consumption, term, estimated opportunity value and why capacity, deployment timing and deal economics matter in GPUaaS
• • Outbound prospecting and social selling
• • Discovery and lead qualification
• • Active listening and objection handling
• • Executive and technical buyer communication
• • Account/contact research and stakeholder mapping
• • Salesforce / CRM discipline
• • Pipeline and lead management
• • Written communication and concise handoff documentation
• • Data analysis and dashboard interpretation
• • Time management and high-velocity follow-up
• • Collaboration with quota-carrying sellers, Marketing, BD, Partners and Sales Engineering
• • Demonstrated history of meeting activity and opportunity/pipeline goals while maintaining strong CRM discipline
• Limited travel expected, generally for priority customer/partner events, field enablement or team meetings; typically less than 15% unless business needs require otherwise
• • Bachelor's degree preferred in business, marketing, technology or related field; equivalent relevant experience may substitute based on company policy
• • 2-5 years of B2B technology sales development, inside sales, demand generation or related customer-facing experience preferred
• • Experience prospecting into enterprise or upper-commercial technology buyers strongly preferred
• • Cloud, data center, infrastructure, AI/ML, GPU/accelerated-compute or related technology experience preferred