Senior IT Project Manager, Commercial Services (Salesforce)

WD-40 Company is a purpose-driven organization seeking a Senior IT Project Manager to lead complex Commercial Services initiatives centered on Salesforce Sales Cloud and Marketing Cloud. The role manages projects from planning through delivery, owns and prioritizes the product backlog, drives requirements and change management, and coordinates stakeholders and vendors to achieve business outcomes.

Responsibilities:

• Lead medium to long-term, complex Salesforce enterprise initiatives from planning through delivery, ensuring work is aligned to organizational priorities, business outcomes, and approved project management delivery methods
• Partner with business and functional stakeholders to identify, elicit, analyze, and document business, project, and process requirements, then plan and define projects — including outcomes, critical success pathways, timelines, budget assumptions, dependencies, risks, costs, and benefits — to establish a clear, actionable delivery path
• Owns, manages, and prioritizes a product backlog using agile and project management methodologies to ensure the highest-value work is clearly defined, sequenced, and delivered
• Identify opportunities for innovation, process improvement, operational efficiency, data-driven insights, and business partnership. Develop proposals and recommendations to gain stakeholder alignment and approval
• Lead adoption and change management planning, including stakeholder readiness, communication, training, support needs, and user experience considerations to enable successful implementation and sustained business adoption
• Manage vendor and third-party performance expectations, deliverables, and service-level outcomes to ensure external partners support project objectives, quality standards, and business needs

Requirements:

• The position does not offer visa sponsorship
• 7+ years Scrum Master or Project Manager experience
• 5+ years global Salesforce implementation experience
• Business analyst skills
• Experience with Azure DevOps
• Scrum Master, PMP