Senior Product Manager

Runpod is a leading platform for building, running, and scaling AI models across global data centers. The Senior Product Manager will own the strategy, roadmap, and business performance of a high-impact AI infrastructure product area, using customer insight and data to drive adoption, retention, revenue, and platform growth. The role partners cross-functionally to deliver scalable capabilities and achieve measurable business outcomes.

Responsibilities:

• Own and execute a multi-quarter product strategy for a high-impact area of Runpod’s AI infrastructure platform, directly tied to revenue growth, adoption, retention, gross margin, customer outcomes, and platform expansion
• Define the target market, customer segments, buyer personas, user personas, and ideal customer profile using customer research, product usage data, sales insights, competitive analysis, and market trends
• Build business cases for major product investments, including market opportunity, customer pain points, willingness to pay, competitive dynamics, adoption barriers, risks, and expected ROI
• Develop and manage a KPI-driven roadmap where every major initiative has a clear customer problem, business objective, success metric, leading indicator, and measurable impact
• Define, track, and report on key product and business metrics, including activation, conversion, usage growth, revenue contribution, retention, expansion, churn, compute utilization, gross margin, time-to-value, NPS, and feature engagement
• Use quantitative and qualitative data to guide product decisions, prioritize roadmap tradeoffs, evaluate launch performance, and continuously refine strategy
• Conduct frequent customer discovery with prospects, customers, partners, and internal go-to-market teams to identify scalable market opportunities and validate product direction
• Partner with Engineering, Design, and Infrastructure to deliver reliable, scalable, and intuitive platform capabilities that improve customer outcomes and support business growth
• Collaborate with Sales, Marketing, Customer Success, Finance, Partnerships, and Legal to drive go-to-market readiness, including positioning, pricing and packaging input, launch planning, enablement, onboarding, and expansion motions
• Communicate product strategy, business impact, roadmap progress, competitive insights, key risks, and tradeoffs clearly to executives, strategic customers, and cross-functional stakeholders
• Define a clear product strategy tied to company-level growth objectives
• Identify and prioritize the highest-value customer and market opportunities
• Build a KPI framework that guides roadmap decisions and measures impact
• Launch product capabilities that improve adoption, retention, revenue, and customer outcomes
• Partner with go-to-market teams to improve positioning, pricing, sales enablement, and customer success
• Use data to make better decisions, challenge assumptions, and refine strategy
• Communicate clearly with executives, customers, and cross-functional teams
• Help Runpod strengthen its position as the leading AI infrastructure platform

Requirements:

• 6+ years of product management experience, ideally owning a technical, infrastructure, developer platform, cloud, AI/ML, enterprise software, marketplace, or usage-based product
• Proven experience operating products at significant scale, ideally serving millions of users, hundreds of thousands of developers, large enterprise customers, or high-volume infrastructure workloads
• Demonstrated ability to make product decisions in scaled environments where reliability, performance, usability, cost efficiency, and customer trust are critical
• Strong business judgment with a track record of connecting product strategy to revenue growth, customer acquisition, retention, expansion, margin improvement, or operational efficiency
• Deep analytical capability, including experience defining KPIs, analyzing funnels, interpreting usage trends, evaluating cohorts, measuring launch impact, and using data to prioritize roadmap decisions
• Experience building business cases for product investments, including market sizing, customer segmentation, ROI analysis, adoption assumptions, competitive positioning, and financial impact
• Strong customer discovery skills, with the ability to engage prospects and customers, uncover business and technical pain points, and translate insights into scalable product opportunities
• Comfort operating in technical domains, with the ability to understand infrastructure concepts, APIs, developer workflows, cloud platforms, distributed systems, AI/ML workloads, or usage-based compute products
• Proven ability to partner cross-functionally with Engineering, Design, Sales, Marketing, Customer Success, Finance, Infrastructure, Legal, and executive teams to drive alignment and execution
• Excellent communication and leadership skills, with the ability to craft clear strategy documents, executive narratives, roadmap updates, launch plans, and business cases in ambiguous, fast-moving environments
• We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas