Product Manager, Navigation & Guidance Solutions

Blue Cross Blue Shield of Massachusetts is a health insurance organization focused on transforming healthcare. The Product Manager, Navigation & Guidance Solutions, develops, implements, and manages digital healthcare products that support navigation, consumer engagement, and guidance, while coordinating with vendors and cross-functional teams on strategy, execution, compliance, and performance.

Responsibilities:

• Support the development, enhancement, implementation, and management of digital healthcare products and navigation solutions
• Lead cross-functional initiatives and collaborate with internal stakeholders to support product strategy and execution
• Serve as a subject matter expert on assigned products
• Support business case development, KPI tracking, and financial and operational analysis
• Gather and document business requirements and support solution development for product enhancements or development of new products and services
• Ensure alignment with regulatory and compliance requirements
• Serve as a product expert; support Sales, broker, and account management efforts through presentations, training, and RFP responses
• Contribute to product positioning materials and internal communications
• Monitor product performance, market feedback, and operational considerations to identify new areas of opportunity or enhancements
• Build strong collaborative relationships across teams

Requirements:

• • Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems
• • Strong communication, presentation, analytical, and organizational skills, with the ability to communicate effectively at all levels, including senior management
• • Comfortable independently problem solving and escalating as appropriate for strategic guidance
• • Ability to manage multiple priorities in a fast-paced environment
• • Ability to communicate complex healthcare concepts clearly and effectively to all levels
• • Demonstrated initiative and willingness to learn and grow within a product management environment
• • Proficiency with Microsoft Office applications including Excel and PowerPoint
• • Bachelor's Degree required
• • 3–6 years of relevant healthcare, product, operations, consulting, or business experience
• • Experience with health insurance products and services
• • Familiarity with project management practices and tools (such as JIRA and Microsoft Project) is helpful but not required
• • Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces is helpful but not required