Expert Salesforce Business Analyst - Remote

Veradigm develops data-driven healthcare solutions using research, analytics, and artificial intelligence to address challenges across the healthcare ecosystem. The Expert Salesforce Business Analyst will lead requirements gathering, user story refinement, stakeholder collaboration, and Agile delivery for Salesforce Customer Experience portals and Service Cloud functionality. The role also serves as a Salesforce subject matter expert supporting configurations, integrations, automation, reporting, and process improvement.

Responsibilities:

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.)
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations
• Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development
• Collaborate with stakeholders to define scope, priorities, and business challenges
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting
• Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects
• Identify opportunities for process improvement and automation within Salesforce and related platforms

Requirements:

• • 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience
• • Must have: Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge)
• • Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations
• • Skilled in Agile methodologies and backlog refinement
• • Excellent communication and collaboration skills across technical and non-technical audiences
• • Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio)
• • Experience with enterprise tools like Zuora, NetSuite, or Workday
• • Familiarity with API integrations, data flows, or light SQL
• • Background in SaaS, healthcare, or regulated industries
• • Certifications: Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP