Senior Business Systems Analyst – Case Management

Quantam is recruiting for an unnamed client seeking a Senior Business Systems Analyst to support development, enhancements, and production support for a case-management system. The role leads requirements work and coordinates with business and technical stakeholders on issue investigation, testing, releases, and post-implementation support.

Responsibilities:

• Lead or participate in requirements gathering and Joint Application Development (JAD) sessions with project managers, SMEs, business users, developers, and vendors
• Analyze, define, document, and validate business and functional requirements, use cases, business processes, and system enhancements
• Provide ongoing production support by investigating application issues, interface errors, reporting discrepancies, and business process problems
• Work with technical teams to analyze issues, identify root causes, validate proposed solutions, and coordinate resolution
• Evaluate system enhancement requests and assess potential impacts on existing functionality, business processes, and interfaces
• Support functional testing, regression testing, user acceptance testing (UAT), and defect verification
• Coordinate with business users, technical teams, and vendors to support system maintenance, enhancements, releases, and implementation timelines
• Facilitate requirements reviews, validation, approval, and sign-off with appropriate stakeholders
• Develop and maintain functional specifications, process flows, test scenarios, and supporting documentation
• Support production deployments, go-live activities, and post-implementation issue resolution
• Manage competing priorities between production support activities and planned project deliverables

Requirements:

• Experience gathering, analyzing, documenting, and validating business and functional requirements for enterprise IT applications
• Experience supporting production applications, troubleshooting functional issues, and coordinating resolutions with technical teams
• Strong understanding of the Software Development Life Cycle (SDLC), including requirements, development, testing, and implementation
• Experience evaluating system changes and their impact on existing applications and business processes
• Experience supporting functional testing, UAT, and defect resolution
• Ability to translate business needs into clear, actionable requirements for technical teams
• Proficiency with Microsoft Word, Excel, and Visio or comparable documentation and diagramming tools
• Strong analytical, problem-solving, organizational, and communication skills
• Ability to work independently and collaboratively while managing multiple priorities and deadlines
• Five or more years of Business Analyst experience supporting large-scale enterprise systems
• Working knowledge of our client's system, The Workers Information SysTem (TWIST)
• Experience supporting child welfare applications, including foster care and adoption systems
• Experience supporting legacy applications, system integrations, and modernization initiatives
• Working knowledge of SQL, databases, and data analysis for troubleshooting and reporting
• Experience with requirements management, testing, and issue-tracking tools