Customer Service I Representative

Covia provides diversified minerals solutions supporting industrial markets such as glass, ceramics, coatings, construction, and water filtration. The Customer Service Representative I processes and manages customer orders, coordinates logistics, resolves invoice blocks, handles complaints and account management, and supports inbound communications in a fast-paced remote environment.

Responsibilities:

• Order entry
• Order Confirmation
• Logistics Coordination
• Invoice Block Resolution
• Customer Complaint Management
• Support Month End Close
• Group mailbox management
• Primary Support for Inbound Phone Calls
• Account Management
• Perform Other Duties as Assigned

Requirements:

• Associate's degree in business or related field
• 2+ years of progressive experience in administrative services and account management
• Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel
• Ability to learn ERP Databases, particularly order processing and invoicing
• Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders
• Professional telephone and email etiquette, with an outgoing personality
• Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment
• Demonstrated experience contributing within a team of professionals to deliver set targets
• Bachelor's Degree preferred