CIS Business Analyst – SAP IS-U Customer Transformation with Public Utilty exp - Remote + Travel

DTI (Diversified Technology Inc.) is recruiting for an unnamed major regulated public utility. The CIS Business Analyst will support a multi-year SAP IS-U transformation, gathering and tracing requirements, coordinating design and integrations, and supporting testing, data conversion, and deployment across customer and Meter-to-Cash processes.

Responsibilities:

• FD Verification & Traceability: Review Functional Designs against business requirements to eliminate scope gaps and ensure full alignment with Meter-to-Cash (M2C) processes
• SI Test Case Gap Analysis: Audit SI-authored test cases against Functional Designs to spot missing scenarios or functional deltas and provide feedback for remediation
• Design & QA Review: Partner with technical leads during design reviews to verify logic accuracy, data mapping, and defect-free handoffs before build execution
• Participate requirements gathering sessions and document business requirements, functional specifications, user stories, process flows, and acceptance criteria
• Analyze current-state and future-state utility business processes, EDGE system, identify gaps, and recommend improvements aligned with SAP IS-U capabilities
• Support end-to-end Meter-to-Cash processes, including customer master data, move-in/move-out, metering, billing, invoicing, payments, collections, and service orders
• Collaborate with SAP functional and integration teams supporting interfaces with AMI/MDM, CRM, contact center systems, payment platforms, GIS, and digital applications
• Support data conversion activities, including source-to-target mapping, data validation, reconciliation, and resolution of data quality issues
• Review functional test scenarios and support SIT, UAT, regression testing, defect resolution, and requirements traceability
• Partner with Data & Analytics teams to define operational reporting, KPI, and dashboard requirements, including Day 1 reporting priorities
• Participate in cutover planning, go-live readiness, business process documentation, and post-implementation stabilization
• Facilitate cross-functional workshops, manage dependencies, and communicate project risks, issues, and requirements to stakeholders

Requirements:

• 7+ years of Business Analyst experience
• 3+ years of experience in the regulated electric and/or gas utility industry
• strong knowledge of customer operations and CIS processes
• Experience supporting SAP IS-U or a comparable enterprise utility CIS implementation
• Strong understanding of utility Meter-to-Cash processes, including customer service, metering, billing, invoicing, and payments
• Proven experience with business requirements gathering functional specifications, process mapping, gap analysis, and stakeholder management
• Experience supporting system integration testing (SIT), user acceptance testing (UAT), data conversion, and defect management
• Understanding of CIS integrations with AMI/MDM, CRM, payment processing, and other enterprise utility systems
• Experience using Jira, Azure DevOps, Client ALM, Visio, or similar project delivery tools
• Excellent communication, analytical, documentation, and cross-functional collaboration skills
• preferably supporting enterprise technology implementations or transformation programs
• SAP IS-U strongly preferred
• Experience with the utility or energy industry preferred
• Full lifecycle SAP IS-U CIS implementation or modernization experience
• SAP IS-U Customer Service, Device Management, Billing, Invoicing, and FI-CA knowledge
• Experience supporting large-scale utility customers and billing data migrations
• Familiarity with utility tariffs, billing exceptions, revenue assurance, and regulatory requirements
• Experience supporting cutover, go-live, hypercare, and offshore delivery teams
• Familiarity with SAP Activate, Agile/Scrum, or hybrid delivery methodologies