Principal Business Applications Analyst

UKG is a workforce operating platform that uses workforce insights and people-first AI to help organizations improve productivity, build trust, and empower talent. The Principal Business Applications Analyst will lead enterprise-wide business transformation initiatives, improve operational processes, manage programs, coordinate cross-functional teams, and drive change adoption and performance monitoring.

Responsibilities:

• Thought Leadership: Recommend creative and innovative solutions to strategic business problems leveraging industry best practices and insights from the analysis of internal and external data
• Operational Improvements: Identify inefficiencies and lead efforts to streamline operations and improve productivity
• Strategic Initiative Execution: Partner with Business Leads to support the planning, execution, and delivery of enterprise-wide transformation initiatives, ensuring alignment with strategic goals
• Cross-Functional Collaboration: Lead teams across departments (e.g., Sales, Finance, Operations, Product, Technology) to ensure seamless integration and execution of transformation efforts
• Program Management: Create project plans, manage timelines, budgets, risks, and resources, and ensure successful delivery of transformation projects
• Change Management: Design and implement change management strategies to support adoption and sustainability of new processes and technologies
• Stakeholder Engagement: Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and buy-in
• Performance Monitoring: Track metrics that will monitor the success of transformation initiatives; adjust strategies based on performance data
• Communication & Reporting: Prepare and deliver clear, concise updates to stakeholders and leadership. Create visualizations and presentations to communicate project status, risks, and recommendations

Requirements:

• 10+ years of experience in program management, business transformation, or strategic operations
• Proven track record for partnering with cross-functional teams and delivering significant business impact (e.g., Finance, Sales, Operations, Product Development, Customer Experience, Customer Success or Cloud), with a strong understanding of their KPIs and operational models
• Exceptional organizational, analytical, and problem-solving skills
• Strong interpersonal and communication skills, with the ability to influence and lead cross-functional teams
• Project Management certification (e.g., PMP, Agile, Lean Six Sigma) strongly preferred
• Experience with enterprise project management tools (e.g., Asana, MS Project, Smartsheet). Service Now SPM a plus