Customer Service Patient Liability Rep I

Piedmont Healthcare Corporate is a healthcare organization seeking a Customer Service Patient Liability Rep I for its Revenue Cycle department. The role handles and resolves patient and guarantor inquiries, collects outstanding balances through outbound calls, and provides financial counseling resources to patients, hospitals, physician practices, and offices.

Responsibilities:

• The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience
• The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary

Requirements:

• H.S. Diploma or General Education Degree (GED)
• One (1) previous year of related healthcare experience
• Associate's Degree or Bachelor's from an accredited university
• Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality
• Understanding of both hospital and professional billing practices
• Previous experience with or understanding of working in a Cisco Unified Contact Center environment