Senior Technical Customer Success Manager

IONIX provides an attack surface management solution that uses connective intelligence and machine learning to identify, prioritize, and remediate exploitable cybersecurity risks. The Senior Technical Customer Success Manager will manage the technical engagement of enterprise customers, guide stakeholders on cybersecurity solutions, build customer relationships, and influence product improvements.

Responsibilities:

• Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers
• Build strong relationships with IONIX clients and act as their primary point of contact
• Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology
• Develop and execute customer success plans that align with client goals
• Ensure that clients are satisfied with our products and services and act as their advocate within our organization
• Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap

Requirements:

• 5+ years in a customer-facing management technical role
• Experience working with large enterprises and managing complex customers interactions
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
• Proven understanding of Web Security concerns, requirements, and technologies
• Previous Cyber security vendor experience – a must
• Previous startup experience – an advantage