Strategic Customer Success Manager

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. As a Strategic Customer Success Manager, you will be responsible for managing relationships with strategic accounts, onboarding new clients, and ensuring they achieve their business objectives.

Responsibilities:

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets

Requirements:

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States
• Experience with Salesforce and Salesloft, a plus