Lead Business Analyst

TridentCare is a healthcare-focused organization seeking a Lead Business Analyst to support business operations and technology initiatives. The role partners with stakeholders and cross-functional teams to gather requirements, improve order-to-cash workflows, support system enhancements and testing, analyze data, and develop process and training documentation.

Responsibilities:

• Serves as a liaison between development teams and the internal/external customer or end user
• Follows an established requirements gathering process to identify requirements
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
• Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance
• May develop user documentation or training materials
• Create BRD, FRD and other business analysis documents
• Translate business needs into functional specifications for system enhancements or workflow changes
• Document current-state and future-state process maps, data flows, and system interactions
• Develop and maintain documentation for business processes, system configurations, and training materials
• Troubleshoot user issues and escalate as needed to senior analysts or development teams
• Assist with project planning, execution, and closure of organizational initiatives
• Collaborate with cross-functional teams to ensure alignment and effective implementation of processes
• Conduct data analysis to identify trends, patterns, and areas for improvement in performance
• Ensure compliance with relevant regulations and industry standards for processes, especially within the healthcare industry
• Provide hands-on support for business systems, with a focus on order processing and customer fulfillment
• Assist in configuration updates and related operational tasks
• Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience
• Support business teams during system testing and validation phases
• Assist with building and maintaining operational reports and dashboards
• Analyze transactional data to identify trends or gaps impacting O2C performance
• Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring
• Work with third-party vendors and internal developers to support integrations with other systems
• Create user guides, process documentation, and training materials
• Help train end users with new functionality or system updates

Requirements:

• Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition
• Familiarity with HealthCare applications, SQL, and project management methodologies
• Excellent communication skills; able to work with both technical teams and business users
• Detail-oriented with solid organizational skills and the ability to manage multiple priorities
• Ability to analyze complex problems, identify root causes, and develop effective solutions
• Strong analytical and problem-solving skills to identify areas for improvement and implement changes
• Ability to work independently while collaborating in a team environment
• 10-15 + years of experience as a business analyst, preferably in healthcare or related industry
• 10 years of experience in OTC process and applications in healthcare
• Bachelor's degree in Business, Information Systems MIS, or related field
• Experience working in Agile project management methodologies
• Experience working in ServiceNow Agile, Jira, Excel