Business Analyst III

Texas Health and Human Services is focused on protecting children and supporting families through its innovative programs. The Business Analyst III will play a crucial role in the Case Management Transformation Program, contributing to the redesign and implementation of a modern child welfare information system.

Responsibilities:

• Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
• Analyze current child welfare business processes and support future-state process design
• Contribute subject matter expertise to requirements development, solution design, and system reviews
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
• Provide input on risks, dependencies, and operational impacts related to system transformation
• Support cross-functional coordination between business and technical stakeholders
• Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards
• Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met
• Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles
• Communicate planning and key decisions by program and IT leadership and management to appropriate audiences
• Work with internal and external stakeholders to align technology solutions with business strategies
• Contribute to the business case process and develop corresponding documents as required
• Ensure stakeholders’ expectations are met and identified and resolves disconnects through negotiation or governance mechanisms
• Develop and coordinate other special projects and perform other duties as assigned

Requirements:

• Demonstrate an understanding of child welfare and/or adult protective services program(s)
• Demonstrate knowledge and subject-matter expertise of records management and information governance relevant to assigned duties
• Bachelor's degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis
• Minimum of five years of professional experience in records management, enterprise content management, business analysis, or a closely related field
• Demonstrated experience gathering, documenting, and validating business and functional requirements for technology solutions
• Experience representing Records Management Group during technology transformation or systems implementation projects
• Demonstrated ability to analyze complex business processes and recommend technology-enabled improvements
• Strong written and verbal communication skills, including the ability to present technical concepts to non-technical audiences
• Experience reviewing system designs, functional specifications, workflow diagrams, or vendor deliverables
• Experience working on large-scale IT or system transformation projects
• Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
• Knowledge of federal CCWIS requirements and guidance
• Five or more years of progressively responsible experience in records management, information governance, enterprise content management, or document management
• Experience implementing or supporting an Enterprise Content Management (ECM) platform
• Experience participating in a large-scale case management implementation or transformation project(s)
• Experience developing business requirements for document management, workflow automation, imaging, indexing, document retention, or electronic records management
• Experience collaborating with software developers, solution architects, systems analysts, and project managers
• Experience facilitating business process redesign initiatives involving multiple business units
• Experience supporting child welfare, human services, healthcare, or other highly regulated government programs
• Experience with records retention, public information, confidentiality requirements, and information governance within a governmental environment
• Direct experience in integrating document management systems with case management systems or other enterprise applications
• Experience conducting vendor evaluations or participating in software procurements
• Knowledge of document imaging, indexing, metadata management, workflow automation, and digital records preservation
• Experience developing business cases, executive presentations, decision papers, or governance recommendations
• Demonstrated ability to influence enterprise technology decisions through business analysis and subject matter expertise
• Certified Business Analysis Professional (CBAP), PMI-PBA, Certified Records Manager (CRM), AIIM ECM certification, or comparable professional certification