Customer Service Representative - UniFirst

UniFirst is an international leader in the garment services industry, serving business customers across the U.S., Canada, and Europe. The Customer Service Representative serves as a liaison between customers and the company by handling inquiries, providing customer support, performing accounts receivable duties, supporting Sales, and completing administrative tasks.

Responsibilities:

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email
• Provide excellent customer service to both customers and UniFirst personnel
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
• Partner and provide administrative support to UniFirst’s Sales Department
• Perform basic data entry and other administrative duties

Requirements:

• Verbal & written communication skills: professional telephone and email etiquette
• Essential skills: active listener, responsive, and personable
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail
• A collaborative, team-player capable of working independently
• Problem solver in a dynamic environment
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
• 2 years of Customer Service experience in an administrative setting is preferred
• Prior Accounts Receivable experience is highly encouraged
• High School diploma or GED equivalent is recommended