Customer Service Representative (Fife, WA)

Waste Connections is a leading provider of waste management services, and they are seeking a dependable, customer-focused Customer Service Representative in Fife, WA. The role involves supporting customers, navigating multiple systems, resolving issues, and promoting goodwill through effective communication.

Responsibilities:

• Support customers by phone and in person to set up, modify, or discontinue service
• Navigate multiple systems to enter and update customer information accurately
• Resolve issues by collaborating with internal departments (service, dispatch, billing)
• Process account actions: contracts, charges, deposits, address changes, discontinuance orders
• Promote goodwill through professional, respectful communication that builds long‑term relationships
• Meet productivity and quality goals in a structured, high‑call‑volume setting
• Educate customers on available or additional services when appropriate
• Cover reception or front desk as needed to support the team

Requirements:

• Two (2) years of customer service experience or transferable experience from a customer-facing role
• Comfortable with MS Word, Excel, email, and navigating internal systems
• Strong typing (including 10-key), organization, and documentation skills
• Clear communication, problem-solving, and team collaboration abilities
• High school diploma or equivalent preferred