ICT Transformation Manager - 12 month FTC

As our ICT Transformation Manager, you’ll lead the next phase of our global ICT transformation as part of One TGI, helping us move from a fragmented technology environment towards a simpler, more connected and consistent way of working across our international organisation.

The groundwork has already begun. Following a comprehensive review of our ICT landscape, we know where we need to get to. Your role will be to turn that direction into delivery – bringing together our Digital Workplace, global systems, technology partners and processes across the UK and Europe, Australia and North America.

This is a transformation and delivery role rather than a traditional day-to-day IT support position. Our Managed Service Providers will manage BAU technology operations, while you stay close to the business and take ownership of the bigger picture: ensuring our global technology environment works effectively, consistently and commercially.

You’ll have a significant programme of work to deliver over 12 months and the opportunity to make a lasting impact on how TGI Sport operates globally.

Your Mission

Your focus will be these key areas of transformation:

• Deliver our Global Digital Workplace, connecting our international teams through a consistent technology environment, including our journey towards one global Microsoft 365 tenant and ensuring our people are trained and getting full value from the tools available to them.
• Create and manage a consistent global ICT operating model, bringing our Managed Service Providers together around common SLAs, processes, security, compliance and reporting, while driving continuous improvement across the Digital Workplace.
• Oversee the implementation of our global CRM, working with a cross-functional team to manage the Salesforce implementation programme and ensure it delivers consistent processes, customer data, reporting and integration across the business.
• Lead the implementation of our new Global Freelancer & Contractor Platform, coordinating delivery across Finance, HR and other key stakeholders to create a more efficient and connected global process.
• Take ownership of global IT and subscription cost oversight, creating greater visibility and control while continually identifying opportunities to rationalise software, licensing and suppliers and improve the value we get from our technology investment.
• Drive the wider One TGI technology agenda, identifying opportunities to simplify systems, improve integration and automation and create global processes that can scale with the organisation.

What You’ll Bring

Essential

• Proven experience leading ICT or technology transformation programmes within a complex, multi-site and global organisation, with a track record of turning strategy and roadmaps into successful delivery.
• Strong understanding of enterprise ICT, cloud technologies and modern Digital Workplace environments, including Microsoft 365.
• Experience overseeing the implementation of enterprise business systems, such as CRM, ERP or other integrated technology platforms.
• Strong vendor and Managed Service Provider management experience, including establishing governance, SLAs and performance measures, managing supplier relationships and holding third parties accountable for service, cost and delivery.
• Strong programme and commercial capability, including managing multiple workstreams, technology budgets, contracts, licensing, cost optimisation, risks and dependencies.

Desirable

• Experience supporting or delivering Salesforce or wider CRM transformation programmes.
• Experience with Microsoft Power BI and enterprise reporting solutions.
• Exposure to AI-enabled workplace technologies, automation and emerging enterprise technology.
• Experience bringing together fragmented technology environments into a more consistent global operating model.
• ITIL, PRINCE2, PMP, Microsoft or other relevant professional certifications.

About TGI Sport

TGI Sport is a global sports technology business trusted by many of the world’s leading sporting organisations.

With more than 500 employees across 15+ international offices, we deliver technology, media rights, advertising and fan engagement solutions that power more than 5,000 sporting events every year.

As we continue to grow, we’re bringing together technology, AI, media and sport through our One TGI transformation – creating a more connected global organisation and giving our people the opportunity to make a genuine impact.

What else do I get from TGI Sport?

• Company pension, enhanced family leave, learning and development, private gym, rooftop terrace, access to selected sporting events and more.
• Take ownership of a significant global transformation programme with clear outcomes to deliver over the 12-month contract.
• Work directly with senior leaders and cross-functional teams across the UK, Europe, Australia and North America.
• Join at a point where there is genuine scope to simplify, connect and improve how technology supports the organisation globally.

TGI Sport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.