Business Applications Support Analyst

At Water Corporation we're shifting our focus to the next phase of our strategic plan - building on strong foundations to strengthen capabilities, modernise systems, and accelerate innovation across the business. This phase is about elevating how we deliver technology services: making them faster, more responsive, and more closely aligned to the needs of our people, our operations, and our customers. To support this evolution, we're recruiting for key roles that will be pivotal in strategically shaping a modern, collaborative, and customer‑centric Information & Technology Group. If you're excited about leading innovation, finding smarter ways of working, and making a meaningful impact, now is the perfect time to join us.

About the Role

We are seeking a motivated and customer-focused Support Analyst to join our Corporate Systems team. In this role, you will play a pivotal part in ensuring the reliability, security, and ongoing performance of our business-critical application portfolio.

Working closely with internal stakeholders, technical teams, and business users, you will provide technical and administrative support, assist with system maintenance activities, run system change and business discovery processes, and contribute to the continuous improvement of corporate systems. This is an excellent opportunity for an IT professional who enjoys problem-solving, stakeholder engagement, and working across a diverse range of technologies in a dynamic environment.

Real benefits that matter

• Real flexibility with options to work from home or negotiate flexible work hours
• An additional 2 well-being days each year
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What the role will involve

Application Support & Maintenance

• Provide technical and administrative support across the Corporate Systems portfolio.
• Monitor, maintain, and support applications to ensure system reliability, integrity, security, and performance.
• Perform routine application maintenance activities to ensure systems operate accurately and efficiently.
• Assist Business Systems Analysts with application maintenance and operational support activities.
• Undertake processes including system change, business requirements discovery, incident and problem resolution and other ITIL processes.

Consultancy & Operational Support

• Provide advice, guidance, and operational support to business stakeholders regarding corporate systems.
• Support the coordination of software patches, updates, testing, and system improvements.
• Monitor application performance, capacity, licensing, and user provisioning activities.

Documentation, Training & Knowledge Sharing

• Develop and maintain application support documentation and knowledge resources.
• Deliver user education and knowledge transfer activities where required.
• Work collaboratively with the Service Desk to improve support outcomes and user experience.
• Promote awareness of application capabilities and best practices across the organisation.

Continuous Improvement & Governance

• Stay current with industry best practices, emerging technologies, and evolving business requirements.
• Contribute to initiatives that improve system effectiveness, service delivery, customer experience, and operational efficiency.
• Ensure all work is carried out in accordance with organisational policies, compliance requirements, and ethical standards.

About You

You are a proactive and adaptable IT professional with strong technical, analytical and problem-solving skills. You will have a technical qualification, practical technical experience or are an IT Service Desk analyst looking for your next career move. You enjoy building relationships with stakeholders, providing excellent customer service, solving technical problems, and working collaboratively to achieve positive outcomes.

You will bring:

• Proactive technical problem solving and incident resolution skills
• Experience supporting and maintaining a range of business applications in a cloud environment
• Strong stakeholder engagement, communication, and relationship management skills.
• Experience working in a large and complex organisation and with ITIL processes.
• Well-developed prioritisation and organisational skills.
• The ability to learn and support a broad range of business and technical applications.
• A continuous improvement mindset and commitment to delivering quality outcomes.

Desirable Experience

Experience with supporting customers using SaaS and cloud based solutions will be highly regarded.

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Wednesday 19th August 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. 

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website