Customer Service Specialist

Central One Optical is seeking a dedicated individual to join their team in Youngstown, OH. The role will involve providing exceptional service to customers, handling inquiries, processing orders, and ensuring customer satisfaction.

Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Follow established processes and systems to ensure Customer Care Standards are met
• Develop a strong knowledge of our product portfolio and procedures
• Demonstrate 100% follow-through in every commitment for one-call resolution
• Process customer orders efficiently and accurately
• Document customer complaints and concerns promptly and facilitate satisfactory resolution
• Communicate effectively with leaders and team members to guarantee customer expectations are met
• Participate in ongoing training and development
• Criminal background and OIG/GSA screening required

Requirements:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Follow established processes and systems to ensure Customer Care Standards are met
• Develop a strong knowledge of our product portfolio and procedures
• Demonstrate 100% follow-through in every commitment for one-call resolution
• Process customer orders efficiently and accurately
• Document customer complaints and concerns promptly and facilitate satisfactory resolution
• Communicate effectively with leaders and team members to guarantee customer expectations are met
• Participate in ongoing training and development
• Criminal background and OIG/GSA screening required
• Experience in customer service or call center roles
• Familiarity with customer service software and tools
• Ability to communicate with customers through various channels (phone, email, chat)