Customer Service Specialist

Pure Water Partners is a privately held specialty finance company in the bottle free water marketplace, actively seeking an experienced and motivated Customer Service Specialist. This role serves as the company’s brand ambassador, providing exceptional customer service and support while building trust and resolving issues.

Responsibilities:

• Provides an exceptional customer experience with a focus on building a relationship of trust and enthusiasm and resolving issues with positive outcomes
• Answer customer inquiries regarding service issues, account questions, and general client concerns
• Works to assess customer requirements and expectations
• Communicates in a timely and accurate manner
• Takes actions to encourage timely payments
• Processes payments
• Works within and contributes to the team environment

Requirements:

• Minimum 2 years' experience working in a customer focused environment
• High level of trust and integrity
• Strong customer service, interpersonal and relationship building skills
• Confidence and professionalism on the phone
• Excellent written communication skills
• Computer experience and proficiency – MS Word, Excel and other business programs
• Analytical and problem-solving skills
• Effective time management and ability to prioritize projects and customer needs
• Displays professionalism in demeanor language and appearance
• Willing to work with and adhere to performance goals
• Patience and flexibility and the ability to manage stress
• High school diploma required
• Associate's/Bachelor's degree