Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Hollis Cobb Associates is seeking a Healthcare Customer Service and Collections Representative for their call center. The role involves answering a high volume of inbound calls, addressing billing inquiries, negotiating patient account payments, and providing excellent customer service while adhering to healthcare regulations.

Responsibilities:

• Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
• Maintain a high volume of inbound calls
• Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistances
• May work accounts assigned to Hollis Cobb in EHR work queues
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

Requirements:

• High school diploma or equivalent
• 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience
• Epic
• Working in a healthcare call center and/or hospital environment
• Thorough understanding of health insurance
• Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
• Self-motivated; critical thinker
• Strong organizational, written and communication skills
• Ability to work from home, while always maintaining a professional atmosphere
• Must be able to read and interpret an EOB
• Working knowledge of HIPAA
• Knowledge of Medicare, Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Advanced computer and typing skills using Microsoft Word, Excel
• Communication that demonstrates the ability to deliver a concise message with clear receptivity
• Sensitivity to our client's needs and matching our performance to deliver results
• CPAR, CHAA, and CFC Certifications