UX Design Manager

Park National Bank is seeking a UX Design Manager to lead the design strategy for their digital banking experiences. This role will focus on creating intuitive user interactions across various digital channels and collaborating with multiple departments to enhance user-centered design solutions.

Responsibilities:

• Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing
• Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience
• Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences
• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions
• Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms
• Collaborate with vendor partners in optimizing their platforms for Park’s experience objectives
• Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities
• Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions
• Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Requirements:

• This candidate MUST live within the Park National Bank footprint
• Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing
• Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience
• Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences
• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions
• Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms
• Collaborate with vendor partners in optimizing their platforms for Park's experience objectives
• Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities
• Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions
• Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Must possess a high school diploma or equivalent
• 4 Year Bachelor's degree in marketing, digital marketing, or related field
• 6+ years of experience in UX Design
• Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year
• This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information
• Office hours are M-F 8AM-5PM. This is a fully remote role; the candidate must live within the Park National Bank footprint
• Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff
• Nielsen Norman Group (NN/g) and Google UX Design Professional certificates