Conversational AI and Agentic AI - Senior Manager

PwC is a leading professional services firm, and they are seeking a Senior Manager for Conversational AI and Agentic AI. This role involves leading the development of innovative AI solutions to enhance client experiences and streamline operations, while also mentoring teams and driving project success.

Responsibilities:

• Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
• Guiding teams in the strategic planning and execution of user interaction engineering projects
• Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
• Designing and prototyping user interfaces using Figma and other UI design tools
• Conducting usability testing and user research to inform design decisions and improve user experience
• Collaborating with cross-functional teams to customize and develop products that meet client needs
• Analyzing industry trends to inform strategic decisions and maintain competitive advantage
• Building and maintaining relationships with stakeholders to drive project success and client satisfaction
• Coaching and mentoring team members to foster a culture of innovation and continuous improvement
• Validating data integrity and security within AI and analytics frameworks to support operational excellence