Technical Support Engineer

Description

We’re looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID’s Professional Services team.

This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.

Job Description

• Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance
• Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues
• Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product
• Following standard procedures for proper escalation of critical or unresolved issues

Requirements

• 2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.
• At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.
• Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues.
• Good understanding of REST APIs, HTTP, JSON, and web-based applications.
• Hands-on experience working with Linux systems and application logs.
• Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers.
• Experience working with relational databases and SQL.
• Ability to reproduce technical issues and clearly document findings and steps to reproduce.
• Strong written and verbal communication skills in English.
• Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams.

Nice to have

• Experience with cloud platforms such as AWS, Azure, or GCP
• Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management.

About PlainID

PlainID is the only Agentic Identity Platform at the core of an organization's identity stack. It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools. By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end. One place. Full clarity. Real-time control. Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world.

Why PlainID?

Real traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges.

Category leadership. We're not just playing in authorization - we're defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity.

Strategic partnerships that matter. SAP didn't just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That's the kind of validation that opens doors.

Backed by the best. We've raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision.

Founded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They've been in the trenches and built the solution they wished existed.

Prime location. Our Tel Aviv office - right in the heart of the city's business district. Steps from train station, surrounded by the energy of Israel's tech ecosystem.