Legal Customer Success Manager - Governance product (Fides)

LegalOn is a global leader in AI for in-house legal teams, helping corporate counsel guide, govern, and grow their businesses with speed and sound judgment. As a Customer Success Manager for the Governance product (Fides), you will support enterprise clients in adopting the platform, ensuring successful implementation and ongoing relationship management.

Responsibilities:

• Serve as a knowledgeable point of contact for clients on corporate law and governance workflows
• Interpret and extract legally relevant data from complex corporate documents and map it accurately into the Fides platform
• Provide legally informed guidance that builds client trust and supports long-term partnership
• Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation
• Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption
• Identify governance requirements and ensure the solution configuration aligns with each client’s corporate structure
• Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution
• Drive product usage, deepen engagement, and promote best practices to maximize client value
• Organize webinars, workshops, and training sessions to educate client teams and strengthen retention
• Identify upsell opportunities within existing accounts and partner with Sales where needed to expand usage or introduce additional services
• Maintain accurate client data, track success metrics (OKRs, KPIs), and contribute strategic insights to Customer Success leadership
• Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance
• Partner with Sales, Implementation, and Support teams to ensure unified, high-quality client outcomes
• Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems

Requirements:

• Licensed attorney in one or more US jurisdiction
• Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks
• 1 to 2 years of client facing experience in a fast-paced environment such as BigLaw, Big Four, financial institutions, or a related field
• Ability to interpret complex corporate structures and translate them into scalable workflows within the platform
• Experience working directly with clients; LegalTech or SaaS experience is a strong plus
• Strong project management skills with the ability to manage multiple onboardings and client relationships in parallel
• Excellent communication skills with the ability to explain legal concepts clearly and deliver actionable guidance
• Creative, analytical mindset with comfort using metrics, data, and structured processes to drive success
• Technical aptitude, familiarity with automation tools, and a continuous improvement mindset