Site Reliability Engineer (Forward Deployed)

Teleport is an AI Infrastructure Identity Company that provides cryptographically secured identity for humans, machines, workloads, and AI agents. The Forward Deployed Site Reliability Engineer works directly with customers to ensure successful deployments by resolving infrastructure issues, writing infrastructure-as-code and Go code, and collaborating with product and engineering teams on complex customer needs.

Responsibilities:

• We're looking for a Forward Deployed Engineer that will work directly with customers to ensure successful Teleport deployments
• You will meet regularly with customers, understand pain points blocking deployments and remove roadblocks. This includes writing and fixing IaC deployments (like Helm charts), developing workarounds, and writing Go code to fix bugs and implement small features
• For more complex issues, you will work with customers to articulate the problem they are trying to solve, gather requirements, and make the business case to the product and engineering teams to invest in resolving the issue
• This job sits at the intersection of product, engineering, and revenue
• You won't just work closely with the engineering team, you will be on the engineering team
• The range of problem solving includes networking, performance, security and integrations with existing systems
• Most of the code you will write will be open source
• Our products are loved by their users, you'll get to meet them regularly

Requirements:

• Excellent communication skills
• Willing to travel to customer sites
• Infrastructure as Code (IaC) experience (like Terraform, Ansible, Helm)
• Linux systems engineering experience
• Go or Rust experience
• As we are a startup, you should be comfortable changing the area of focus and working directly with customers