Job Summary:
As a Specialty Sales Associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
Customer Service
Proactively engage and make a connection with customers.
Asking questions and listening to customers needs.
Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
Provide Premier Customer Service
Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
Uses specific knowledge to demonstrate product features and provide comparisons with similar products.
When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.
Organization
Maintaining store appearance.
Sales
Cross-selling products and knowing layout of the store.
Make suggestions to customer on latest trends and current promotions based on customers individual needs.
Upselling products
Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling including counting money and returning accurate amounts to customer.
Completing various forms of paperwork reports and reconciliation.
May handle special order merchandise requests including ordering, tracking, and providing updates to customer.
Inventory
Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
May participate in periodic inventories.
Dependability
Adherence to assigned work schedule.
Accurate and complete follow through on work assignments
Other Duties as assigned
QUALIFICATIONS:
Product Knowledge
In depth technical knowledge of how products work warranties and ability to compare products by features.
Experience
1-2 years of Retail or relevant work experience required 6 months of product specific experience required.
Communication Skills
Strong interpersonal and communication skills.
Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.
Ability to effectively communicate with customers peers and management.
Ability to communicate on the telephone with proper etiquette.
Mathematical Skills
Basic math functions such as addition subtraction multiplication and division.
Ability to use a calculator and calculate percentages and ratios.
Reasoning Ability
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Ability to understand and problem solve customer needs.
PHYSICAL DEMANDS WORK ENVIRONMENT:
This position involves constant, moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
OTHER SKILLS:
Enthusiastic friendly and energetic with a desire to provide outstanding service.
WORK HOURS:
Available to work a variety of hours which may include early mornings evenings weekends and holidays.
GENERAL EXPERIENCE - 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE - Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.
