Staff Product Manager, Engagement & Monetization

Nashoba Valley Chamber of Commerce is dedicated to supporting entrepreneurs in launching and running their businesses. They are seeking a Staff Product Manager to own the logged-in customer experience at ZenBusiness, focusing on enhancing engagement and monetization through their product suite.

Responsibilities:

• Define and drive the product roadmap for the logged-in Web & native app experiences, focused on engagement depth, repeat usage, and in-app monetization
• Partner with our Velo team to bring our AI business guide to the center of our logged in experience, leveraging the unique capabilities of our agentic platform to do more for our business owners
• Collaborate closely with the product managers who own our individual products — formations, compliance, marketing, and fintech — to bring the best of each into a single, coherent customer experience
• Identify and run experiments to lift core engagement, retention, and product-attachment metrics
• Work cross-functionally with design, engineering, and marketing to execute against that vision
• Drive activation across our product suite by directly leading activation initiatives and equipping other PMs with the tools to drive activation themselves. If a customer paid for it, your job is to get them to use it
• Drive higher activation and usage of our key formations, compliance, marketing, and fintech products by surfacing the right capability at the right moment
• Increase awareness and attachment of our highest-value products through thoughtful CTAs, cross-sell sequencing, and upsell entry points — without compromising the customer experience
• Use experimentation and customer data to find friction in the purchase funnel and optimize conversion at every step
• Act as the primary Product point of contact across product marketing, customer success, finance, and other teams that contribute to increasing customer attach rate and retention
• Use AI across the product lifecycle — research, ideation, prototyping, experiment design — with tools like Claude, Lovable, v0, and Replit as your default mode of working, not a one-off
• Prototype your high-potential ideas and put them in front of real customers or internal users for rapid feedback and iteration
• Contribute to our product features that create real customer value — with the judgment to know where AI deepens the experience vs. where it's a distraction

Requirements:

• 6+ years of product management experience, with at least 2 years at a Staff or senior PM level
• Proven track record owning mobile app products (iOS and/or Android) — you understand the platform, the patterns, and how to drive engagement on native surfaces
• Demonstrated ability to design unified experiences across multiple products and partner closely with other PMs to make the whole greater than the sum of its parts
• Experience designing self-serve customer experiences with thoughtful escalation paths to human support
• Strong instincts around monetization — you know how to position products, write CTAs, structure purchase flows, and find the friction that kills conversion
• Experience working across web and native apps simultaneously; you think in customer journeys, not platforms
• Strong collaborator with design and engineering; you can drive decisions without authority
• Comfortable in ambiguity — this role requires you to set direction, not execute someone else's roadmap
• Bonus: experience with AI-powered product features, SMB or subscription products, or growth experimentation