Fully Remote Call Center Customer Service Agent

Randstad Digital Americas is a leader in matching great people with great companies, and they are seeking a Remote Customer Care Specialist. In this role, you will manage incoming calls, live chats, and emails to resolve product inquiries and deliver an outstanding customer experience while working from home.

Responsibilities:

• Scheduling service calls, researching service history, and resolving service scheduling issues
• Maintaining rapport with dealers/distributors/service companies and field representatives to enhance Brand Loyalty
• Processing part order requests
• Authorizing product/service refunds and reimbursements
• Managing written documentation of complaints
• Upselling service plans

Requirements:

• Background in remote call center operations or relevant face-to-face customer service roles
• Written and oral communication skills
• Proficient with digital tools and cloud-based applications (specifically Google Workspace tools like Gmail, Sheets, and Chat)
• Analytical thinking to troubleshoot product or service issues effectively on the spot
• High School Diploma or GED equivalent
• 1 to 2 years of customer service experience (Entry Level)
• Ability to successfully complete a background check and drug screening
• A dedicated, professional home workspace with reliable internet access
• Skills- Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening
• Typing Skills