Senior Platform Software Engineer

Oracle is a leader in AI and cloud solutions that impact billions of lives. The Senior Platform Software Engineer will deliver platform work under moderate supervision, troubleshoot issues, and propose improvements to API/SDK usage, while collaborating with teams to ensure customer satisfaction.

Responsibilities:

• Deliver minor enhancements to shared services, integration adapters, or SDK surfaces within defined guardrails
• Apply compatibility/versioning rules during fixes and minor rollouts to protect downstream teams
• Propose small observability/resilience improvements based on API/SDK usage signals for a subsystem
• Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance
• Adheres to all phases of the software development lifecycle
• Applies working knowledge to develop and review code for new software features and enhancements following design specifications and develops documents to clarify software design and code
• Conducts debugging and troubleshooting to identify and fix simple and moderately complex software issues
• Develops fixes for identified issues
• Implements software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks
• Supports the implementation of standard and non-standard performance profiling and optimization of coding
• Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality and integration
• Implements standard and non-standard API versioning, lifecycle, and interoperability strategies
• Collaborates with own team and begins to network outside of team to understand customer issues and align solutions
• May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision
• Assists peers to advocate for customers' interests and suggests product enhancements based on feedback
• Influences efforts to ensure customer satisfaction through timely resolution of issues and effective communication
• Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance
• Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions
• Begins to collaborate with the team to establish and follow development practices and coding standards
• Assists in ensuring code quality and adherence to broad acceptance criteria during development
• Demonstrates working knowledge of industry best practices and applies them to software development processes
• Assists in implementing secure coding practices to prevent security vulnerabilities
• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance
• Assists in driving improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability
• Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements
• Prioritizes and adjusts work as resources or timelines change, with some guidance
• Collaborates within a team to better understand expectations and achieve shared objectives
• Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance
• Actively listens and asks questions to enhance collaboration
• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures
• Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors
• Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices
• Utilizes feedback and training to improve skills
• Participates in a culture of continuous learning and knowledge sharing
• Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance
• Contributes to ideation for future process improvements

Requirements:

• Applicants are required to read, write, and speak the following languages: English
• Delivers routine and some non-routine platform work under moderate supervision, including minor enhancements to shared services, SDKs, or integration adapters
• Troubleshoots standard issues across components using established playbooks, helping maintain reliability and backward compatibility
• Monitors and analyzes platform API/SDK usage for a subsystem; proposes small improvements to observability and resilience
• Updates migration notes and reference implementations within defined guidelines
• Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance
• Adheres to all phases of the software development lifecycle
• Applies working knowledge to develop and review code for new software features and enhancements following design specifications and develops documents to clarify software design and code
• Conducts debugging and troubleshooting to identify and fix simple and moderately complex software issues
• Develops fixes for identified issues
• Implements software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks
• Supports the implementation of standard and non-standard performance profiling and optimization of coding
• Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality and integration
• Implements standard and non-standard API versioning, lifecycle, and interoperability strategies
• Collaborates with own team and begins to network outside of team to understand customer issues and align solutions
• May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision
• Assists peers to advocate for customers' interests and suggests product enhancements based on feedback
• Influences efforts to ensure customer satisfaction through timely resolution of issues and effective communication
• Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance
• Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions
• Begins to collaborate with the team to establish and follow development practices and coding standards
• Assists in ensuring code quality and adherence to broad acceptance criteria during development
• Demonstrates working knowledge of industry best practices and applies them to software development processes
• Assists in implementing secure coding practices to prevent security vulnerabilities
• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance
• Assists in driving improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability
• Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements
• Prioritizes and adjusts work as resources or timelines change, with some guidance
• Collaborates within a team to better understand expectations and achieve shared objectives
• Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance
• Actively listens and asks questions to enhance collaboration
• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures
• Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors
• Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices
• Utilizes feedback and training to improve skills
• Participates in a culture of continuous learning and knowledge sharing
• Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance
• Contributes to ideation for future process improvements