Product Manager - Trust and Safety (contract)

Airbnb is a global hospitality company that connects hosts and guests through unique stays and experiences. As a Product Manager in the Trust & Safety team, you will identify customer pain points and business opportunities while defining and delivering products that foster a safe and trusted community.

Responsibilities:

• Creating vision and strategy for Trust & Safety products and platforms
• Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
• Maintaining product backlog and the product roadmap
• Own prioritization process of product solutions based on business value and customer impact
• Defining goals and success with clearly measurable objectives and key results
• Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams
• Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints
• Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes
• Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
• Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues
• Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Requirements:

• 5+ years product management experience
• Prior product, operation, or engineering experience in trust, safety, risk or fraud
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Experience building machine learning products or technical product management
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Experience leading teams through ambiguity, and high stakes trade off decisions