Associate Technical Product Manager

Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. They are seeking a detail-oriented, technically-fluent Technical Product Manager to manage the planning and execution of features and improvements within their Contracts product, ensuring high-impact enhancements are developed and delivered effectively.

Responsibilities:

• Own requirements and execution for tactical features and improvements within the Contracts product, from scoping through eng handoff and launch
• Own triage of confirmed issue reports, feedback and feature requests across the Contracts product, in partnership with Engineering
• Identify themes across support tickets and escalations, and turn the highest-impact ones into scoped feature or hardening work
• Own the prioritization and translation of issues into engineering-ready requirements
• Complete UAT on changes before they move to production
• Be a trusted resource for CS on the status of support tickets and in-flight improvements - a partner CS can count on for strong prioritization instincts and product judgement
• Be a reliable partner for Engineering on execution
• Contribute to the structure of contracts support intake and execution, suggesting improvements as you learn the process
• As you build trust and context, take on broader product ownership across the Contracts product
• Build and operationalize AI-powered solutions and workflows

Requirements:

• 2-5 years of experience in health care revenue cycle or health tech, with background in managed care contracts and health care reimbursement
• Experience triaging, prioritizing, or managing inbound customer requests, ideally in partnership with Product, CS, and/or Engineering
• Comfort operating in a fast-paced, ambiguous environment, with the instinct to create structure where there isn't one
• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical stakeholders
• Highly organized and reliable, with strong judgment on urgency and impact
• Bachelor's degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds
• Product management or product owner experience
• Background in managed care contracts and healthcare reimbursement
• SQL experience, or comfort using AI tools to answer technical questions outside your current skill set