Business Systems Analyst - remote

Upland Capital Group, Inc. is an AM Best rated “A-” VIII specialty property/casualty insurer headquartered in Dallas, Texas. They are seeking a Business Systems Analyst who will play a critical role in bridging business needs and technical solutions, collaborating with stakeholders to understand processes and translate them into actionable requirements.

Responsibilities:

• Elicit, document, and analyze business requirements from stakeholders through interviews, workshops, and research to ensure a comprehensive understanding of organizational goals
• Evaluate existing business processes and workflows, identifying areas for improvement, and proposing optimized solutions to enhance efficiency and productivity
• Prepare clear and concise documentation of business requirements, process flows, use cases, and user stories to facilitate effective communication between technical and non-technical team members
• Collaborate with cross-functional teams to design and recommend innovative solutions aligned with business needs, while considering technical feasibility and cost-effectiveness
• Collaborate with QA teams to clarify expected outcomes and support comprehensive testing coverage
• Collaborate with technical and support teams to analyze and clarify production issues, assist with root cause identification, and ensure business impacts are communicated and understood for timely resolution
• Contribute to documenting production incidents by capturing relevant business context, clarifying resolutions steps, and supporting efforts to identify and implement preventative measures with support and collaboration from technical teams
• Write simple SQL queries and run SQL queries provided by technical teams to investigate data discrepancies, validate system behavior, and support debugging efforts
• Assist in preparing training materials, answering user questions, and clarifying system functionality to support successful adoption of production processes, systems, and tools
• Assist in preparing stakeholders for system or process changes by contributing to communications, documentation, and impact assessment
• Participate in backlog refinement, sprint planning, and daily stand ups to ensure user stories are well-defined, prioritized and understood by the team
• Work collaboratively with technical and business teams to achieve organizational goals
• Other duties as assigned

Requirements:

• Bachelor's degree and 2+ years of related experience, or 5+ years of experience as a Business Systems Analyst in lieu of degree
• Proven experience as a Business Analyst or in a similar role
• Strong working knowledge of SQL required, including ability to write queries to investigate data issues and support debugging alongside technical teams
• Comfortable navigating admin/configuration settings to troubleshoot issues
• Self-motivated learner who enjoys tackling unfamiliar problems, with ability to research and interpret technical documentation independently
• Excellent verbal and written communication skills
• Excellent interpersonal skills with ability to contribute, support, and stay organized in a fast-paced, collaborative team environment
• Extremely organized with great attention to detail
• Ability to negotiate and settle differences quickly and peacefully
• Extremely proficient in Microsoft Office Suite
• Familiarity with integration patterns (e.g., REST APIs, batch file transfers)