Utilities Business Systems Analyst - Customer Systems

Centric Consulting is a company that values collaboration and a vibrant culture, seeking an experienced Business Analyst with expertise in the Energy and Utilities domain. The role involves analyzing requirements, improving workflows, and supporting system and process alignment for utility clients.

Responsibilities:

• Gather, analyze, document, and manage functional and non-functional business and user requirements
• Translate requirements into Business Requirements Documents (BRDs) and support business review and approval
• Evaluate business needs, identify potential solutions, and surface issues, risks, and dependencies based on a strong understanding of business processes and system capabilities
• Identify project interdependencies, communicate requirement and scope impacts, and help drive issues to resolution
• Analyze workflows collaboratively to identify gaps, abnormal processes, and opportunities for improvement
• Partner with and cross-functional teams to coordinate meetings to review system dependencies, business impacts, and team alignment

Requirements:

• 10+ years of Business Analysis experience, including hands-on work with Customer Service Systems (CSS)
• Bachelor's Degree or equivalent combination of education and professional experience
• Demonstrated experience working within the utilities industry
• Strong understanding of CSS and billing processes, with the ability to align system capabilities to business needs
• Proven experience gathering requirements, documenting business processes, and creating process maps
• Familiar with Agile and SAFe methodologies
• Strong stakeholder management, facilitation, and cross-functional communication skills
• Exceptional analytical, organizational, and problem-solving abilities
• Ability to work effectively in a remote, collaborative, and cross-functional consulting environment
• Customer/1 (C1) experience is preferred