Customer Success Manager - US

Tufin is a company focused on ensuring successful customer experiences, and they are seeking a Customer Success Manager. The role involves managing a portfolio of enterprise customers, developing adoption plans, and serving as the primary advocate for customers throughout their lifecycle.

Responsibilities:

• Manage a portfolio of enterprise customer accounts participating in the Guided Success program
• Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders, coordinating internal resources and tracking progress against agreed adoption objectives
• Lead kickoff meetings, success reviews, adoption reviews, and Executive Business Reviews (QBRs)
• Monitor customer health, product adoption, and progress toward agreed success outcomes
• Monitor and report on customer health, adoption, and success metrics to identify risks, measure progress, and support successful customer outcomes
• Coordinate Technical Account Managers, Professional Services, Support, and other internal teams to deliver customer priorities
• Own customer escalations and coordinate timely communication and resolution
• Identify opportunities to improve customer adoption, retention, and long-term success
• Partner with Sales on renewal planning and identify expansion opportunities where appropriate
• Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders
• Contribute to the continuous improvement of Guided Success processes, customer engagement practices, and adoption methodologies based on customer feedback and operational experience

Requirements:

• Bachelor's degree or equivalent experience
• 5+ years in Customer Success, Enterprise Account Management, Consulting, Technical Account Management, Professional Services, Sales Engineering, Technical Support, or a similar enterprise customer-facing role
• Experience managing enterprise SaaS or enterprise software customers
• Strong executive communication and relationship management skills
• Excellent organizational, presentation, and problem-solving skills
• Ability to coordinate cross-functional teams and manage multiple customer engagements simultaneously
• Customer-focused mindset with a passion for delivering measurable business value
• Experience with networking, cybersecurity, cloud security, or enterprise infrastructure
• Familiarity with major network security vendors such as Cisco, Palo Alto Networks, Check Point, and Fortinet
• Experience with Salesforce and Customer Success platforms
• Understanding of customer adoption, customer health measurement, and value realization