Motorola SolutionsRemote
Customer Success Manager
Florida, United States of America
Full Time
8 hours ago
$120,000 - $135,000 USD
Visa Sponsor
Key skills
SaaSSalesforceCRMProject ManagementCommunicationCustomer SuccessSales
About this role
Role Overview
- Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
- Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
- Collaborate with customers to define goals, set key performance indicators, and track progress.
- Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
- Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.
Requirements
- 4+ years of experience in customer advocacy, sales, engineering, or project management.
- Proficiency in CRM software and Customer Success platforms.
- Experience with B2B congratulable SaaS platforms.
- Ability to obtain necessary background clearance as required by customers.
- Strong communication and relationship-building skills, with a customer-focused mindset.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!