Product Modernization Manager Sr

Flagstar Bank is seeking a Senior Manager, Product Modernization to lead the modernization of their consumer deposit product offers platform. This role is responsible for setting the strategic direction and governance standards for product offers, ensuring infrastructure is modern and scalable while building and leading the team for successful delivery.

Responsibilities:

• Define and own the multi-year product offers platform modernization roadmap, establishing the vision, sequencing, and investment case for replacing legacy offer creation and configuration infrastructure with a scalable, automated, and governance-ready system
• Lead the evaluation, selection, and implementation of platform solutions, building the business case for investment and driving executive alignment on platform direction and sequencing
• Own the partnership with Enterprise Technology at a strategic level, setting joint accountability frameworks across Marketing, Product, and Technology for platform delivery and performance
• Establish and evolve the enterprise governance model for product offer creation and configuration, including approval workflows, version control, audit trails, and change management protocols
• Drive the migration of existing product offer infrastructure onto the modernized platform, owning risk management, sequencing decisions, and executive communication throughout
• Build and develop the team responsible for platform modernization, setting performance expectations and developing capability across the function
• Set the standards and operating model for end-to-end offer creation, configuration, and deployment across the consumer deposit portfolio, including promotional rates, cash bonus structures, product parameters, fee schedules, and eligibility rules
• Ensure enterprise-wide accuracy and compliance of all product offer configurations across core banking systems, with accountability for downstream impacts to online banking, mobile, account opening, and reporting systems
• Own the product offer library as a strategic asset, ensuring it is current, governed, and accessible across the organization
• Partner with Finance and the deposit acquisition marketing team at a strategic level to translate offer strategy into operationally feasible, accurately configured, and economically sound product offers
• Establish and continuously improve quality assurance standards and testing protocols, holding the team accountable for accuracy and compliance before any offer reaches a customer
• Own the operational model for product offer delivery across all customer-facing channels, including online account opening, branch systems, mobile banking, and digital marketing platforms
• Set the standards for managing downstream system impacts across all product changes, ensuring Technology, Operations, and channel owners operate within a defined change management framework
• Lead the strategic partnership with IT and core banking platform teams, prioritizing platform improvements that reduce operational risk, eliminate manual effort, and improve system reliability at scale
• Define and own the operational performance scorecard for the product offers function, including offer deployment accuracy, system uptime, change cycle time, and defect rates
• Ensure operational procedures, policies, and documentation are maintained, governed, and continuously improved across all product offer creation and configuration processes
• Own the regulatory risk posture for product offer deployment, partnering with Compliance and Legal to ensure all offers meet Reg DD, UDAAP, and applicable state and federal requirements
• Lead the strategic partnership with Finance on product profitability modeling, GL mapping, and revenue tracking across the active offer portfolio
• Serve as the senior representative of the product modernization function in governance committees and executive forums, translating platform progress, operational performance, and risk posture into clear business language
• Partner with the deposit acquisition marketing team at a strategic level to ensure offer infrastructure can support the speed, flexibility, and testing cadence that growth strategy requires
• Uses independent judgement and discretion to make decisions
• Analyzes and resolves problems
• Performs special projects, and additional duties and responsibilities as required
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations

Requirements:

• Education level required: Undergraduate Degree (4 years or equivalent) in marketing, business or some other related field
• Minimum experience required: 8+ Years of progressive experience in deposit product operations, banking product management, or a related discipline within a regulated financial institution
• Demonstrated experience leading core banking product modernization, platform migration, or product rationalization initiatives at scale, with accountability for delivery outcomes
• Deep understanding of consumer deposit product infrastructure, including product parameters, fee structures, eligibility rules, and downstream system dependencies across core banking and digital channels
• Strong technical fluency, with the ability to set platform strategy, build business cases for technology investment, and translate enterprise requirements into implementation-ready specifications for Technology and core banking partners
• Proven ability to lead cross-functional initiatives across Technology, Operations, Compliance, Finance, and Marketing, holding partners accountable to shared delivery commitments
• People leadership experience, including building, developing, and retaining teams in a product operations or technology-adjacent function
• Financial services experience
• Education level preferred: Master's Degree (or Postgraduate equivalent) MBA or some other advanced degree
• Core banking platform experience
• Direct experience with core banking platform configuration, parameter management, and governance at enterprise scale
• Experience building or scaling product modernization functions from a fragmented or legacy starting point
• Familiarity with offer management platforms, product configuration tools, and API-based integration standards
• Strong understanding of Reg DD, UDAAP, and consumer deposit compliance requirements as they relate to product offer design and deployment