Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. SEA and JP Service Operations is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. As a Service Operations Associate - Intern, you will support the Service Solutions Program Managers in day-to-day business operations and projects administration. You will maintain and optimize Standard Operating Procedures, provide liaison support between inhouse and external vendors, identify process improvement areas.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

- Tool and SOP Optimization: Learn and effectively use a variety of internal tools and platforms. Support Service Solutions PM on optimizing Standard Operating Procedures (SOPs) through solid SOP understanding and ensuring operational consistency.
- Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day-to-day workflows.
- SOP Maintenance & Optimization: Support the upkeep, review, and enhancement of SOPs to improve efficiency and accuracy. Identify gaps or inefficiencies and propose practical improvements.
- Project Support: Assist with ad-hoc or cross-functional projects. Contribute to the execution and documentation of project deliverables where needed.

Minimum Qualifications
- Communication Skills: Excellent English and Japanese written and verbal communication skills, with the ability to clearly convey information and follow instructions.
- Technical Proficiency: Comfortable using digital tools and platforms. Proficient in Microsoft Excel and other basic productivity software. Fast and accurate typing skills.
- Attention to Detail: Highly meticulous with strong organizational skills. Able to spot errors, inconsistencies, and areas for improvement in documentation and process flows.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com