Project Manager

Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. They are seeking an operationally-minded Project Manager to design, implement, and optimize workflows for their Americas people programs, focusing on operational rigor and data integrity.

Responsibilities:

• Lead the design and implementation of program workflows within Asana
• Proactively identify opportunities to integrate automation and AI tools to reduce manual effort and improve team efficiency
• Serve as the primary custodian of program playbooks and Standard Operating Procedures (SOPs)
• Ensure all documentation is accurate, accessible, and updated to reflect current best practices
• Own the program’s reporting cycle
• Track KPIs, manage data integrity, and produce regular status reports that provide the Program Manager with clear, actionable insights into program health
• Provide critical operational support for programs by managing participant communications, system setup, and follow-through
• Act as a supportive point of contact to ensure their administrative journey into the program is seamless
• Proactively monitor program performance to identify bottlenecks
• Use your technical expertise and curiosity to refine processes and suggest innovative solutions that scale our operational output

Requirements:

• 3-5+ years in project management, operations, or program coordination
• Expert-level experience with project management software, with a strong preference for Asana
• Demonstrated experience in designing, implementing, and maintaining automated workflows to streamline operational processes and reporting
• Ability to leverage AI tools to enhance efficiency and reduce manual tasks
• Proven ability to document processes, maintain SOPs, and manage complex schedules with high attention to detail
• A high degree of intellectual curiosity and a proactive approach to learning new tools, systems, and methodologies
• Excellent written and verbal communication skills, with the ability to provide clear, tactical, and supportive communication to program applicants
• Strong ability to track, organize, and report on KPIs and metrics to support data-driven decision-making
• Project Management Professional (PMP) or equivalent certification
• Hands-on experience with advanced automation platforms (e.g., Power Automate) and collaborative database tools (e.g., Airtable)
• Experience building and maintaining dashboards (e.g., Power BI, Tableau) to visualize program performance and trends
• Experience working in a fast-paced, matrixed environment
• A passion for people development programs and a desire to contribute to a high-impact team