Account Services/Client Management Director CareBridge - CareBridge Growth and Client Success

Elevance Health is a health company dedicated to improving lives and communities, and they are seeking an Account Services/Client Management Director. This role is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions.

Responsibilities:

• Managing client relationships, ensuring satisfaction with CareBridge's services, facilitating communication between clients and internal teams for program services implementation, and leading resolution of complex client issues and escalations
• Partnering with cross-functional operations, clinical, legal, IT, and finance teams to forecast and track key operational and financial metrics, develop data-driven presentations, and deliver strategic recommendations to clients
• Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews, while serving as a trusted advisor across multiple health plan markets

Requirements:

• Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background
• Proven leadership experience in healthcare or healthcare consulting preferred
• Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders, consulting, value-based care, and translating complex data into actionable business recommendations is strongly preferred
• Experience supporting health plans, managed care organizations, Medicaid and/or Medicare programs, or payer-provider partnerships is strongly preferred
• Strong hands-on analytical experience with the ability to independently synthesize data into clear, concise PowerPoint presentations and client-ready reports, confidently present findings and recommendations to executive stakeholders, and leverage financial and operational data to influence business decisions is strongly preferred
• Demonstrated success working in a fast-paced, high-growth environment with exceptional strategic thinking, problem-solving skills, adaptability, and the ability to effectively navigate cross-functional organizations while managing multiple priorities is highly preferred
• Experience balancing data analytics, executive client consulting, cross-functional collaboration, excellent written and verbal communication, and advanced proficiency with Microsoft PowerPoint, Excel, Teams, Outlook, and Word is strongly preferred